Cabocab is an online platform under Raavanguard Private Limited. At Cabocab, we strive to ensure a smooth and efficient experience for our drivers. This refund policy outlines the terms and conditions for refunds related to the driver wallet system.

1. Eligibility for Refunds

• Drivers may be eligible for a refund from their wallet balance under the following circumstances:
• Service error: If Cabocab fails to deliver a service for which the driver has been charged (e.g., overcharging, duplicate deductions).
• Termination of service: If a driver discontinues using Cabocab and requests to withdraw their remaining wallet balance.

2. Non-Refundable Amounts

• Bonus or promotional credits: Funds added to the wallet through promotions, bonuses, or rewards cannot be refunded or withdrawn.
• Administrative fees: Any fees incurred through services provided by Cabocab, including processing fees, onboarding fees, are non-refundable.

3. Refund Process

• Submit a refund request via the Cabocab Driver Support Portal or email support@cabocab.co.in.
• Provide relevant details, including transaction IDs, dates, reasons for the refund, and bank details for processing the refund.
• Allow up to 7 business days for the review and processing of the request.

4. Refund Methods

• Refunds will be processed directly to the bank account provided by the driver.

5. Timeline for Refunds

• Refunds are typically processed within 7-14 business days from the date the request is approved.

6. Discrepancies and Disputes

• Drivers should contact Cabocab support within 30 days of the transaction if there are any discrepancies or disputes regarding wallet balances or transactions.
• All disputes will be handled in accordance with the terms of service and will follow a detailed investigation process.
• The final decision made at the conclusion of the investigation process will be binding and must be adhered to by both parties.

7. Termination or Suspension of Account

• If a driver account is terminated or suspended due to policy violations, Cabocab reserves the right to hold or deny any pending refunds until a full review is conducted.

8. Modifications to Policy

• Cabocab reserves the right to modify this refund policy at any time. Drivers will be notified of significant changes via email or through the app. The updated policy will take effect immediately upon notification.

For any questions or concerns regarding this policy, please contact Cabocab Driver Support at support@cabocab.co.in.

Raavanguard Private Limited